Boneless Return Policy

We offer returns within 30 days of receiving orders. Orders can be returned for a refund back to the original payment method. Delivery and re-delivery shipping costs are the responsibility of the customer.

We may offer to repair, replace, or refund at our discretion if the goods sold meet the following conditions:

  • The product is not of merchantable quality

  • The product does not match the technical specifications listed online

  • The product contains defects or faults

  • The product is not fit for the intended purpose as described online

Please note the following exceptions to our return policy:

  • Discounted or sale items are final and cannot be returned

  • All items must be in brand new condition (unused), and clothing must be unworn and unwashed to be eligible for return

  • If an item is returned and deemed used, we will notify the customer via email and return the goods

We are not obliged to issue a refund, credit, or exchange if:

  • The customer changes their mind, no longer wants the item, or simply doesn’t like it

  • The customer finds the same or similar product elsewhere at a lower price

  • The price of the purchased item is later reduced online or in-store

Please note: Exchanges are not part of our returns policy.

Once a return request has been submitted and assessed by our team, an update will be provided. If the item is repairable, Boneless will repair it and ship the item back to the customer.

If a refund is applicable, it will be processed to the original payment method. Please allow up to 14 days for the refund to be completed upon our receipt of the returned goods.

The amount refunded will depend on the reason for return:

  • If the customer received a damaged, faulty, or incorrect product, a refund will include both the product and original delivery costs

  • If the customer no longer wishes to keep the product, only the product cost will be refunded—provided it is returned in brand new, unused condition within 30 days of receipt

For return requests, please fill out the form on the Contact Us page.